FREQUENTLY ASKED QUESTIONS
What is your return policy?
In the unlikely event that we deliver you a faulty product or you decide that you would like to return your item then you have 14 days to send the the item back for a refund or exchange.
Items must be returned to us in an unused, unaltered condition and returned with their original tags attached with packaging (if applicable).
*Please note that shipping costs are non-refundable and the customer will have to cover the cost of return shipping to the UK.
We reserve the right to refuse your refund or exchange if the items are not sent back to us in their original condition.
Can I make changes to my order?
Unfortunately, we are currently unable to make amends or changes to your order once you've hit the "place order" button, this includes the following:
- Changing the item or size
- Delivery and/or billing address
- Adding items to your order
- Altering your shipping method
If you have made an incorrect order, please email us contact@cardiaclothing.com as soon as possible for assistance.
How long does pre-order take?
Some of our items are very popular and therefore only available on pre-order. Currently we aim to deliver pre-orders within five weeks of placing your order. If a product is sold out, please keep an eye out as it will be back in stock very soon!
My order is missing an item, what do I do?
Sometimes our products are manufactured in different places and may arrive separately. If your order hasn't arrived by the estimated delivery date, please email us at contact@cardiaclothing.com
What are your delivery options?
The cost of delivery depends on your location but is typically between £2.95 - £7.95 and is fulfilled and tracked by DHL or FedEx.
Typical delivery times are below (please note that these are just estimates and not guaranteed):
UK: 5-10 working days
US & Canada 7-12 working days
Europe: 5-12 working days
Rest of World: 10-20 working days
*Please also note that there is an additional 1-2 days processing time to the delivery estimate.
You will be provided with a unique tracking number to keep an eye on your package.